This document is currently available in English. A Spanish translation will follow.

The history of our ship began in the period between the two world wars. Based on the plans of the Gerhard Kratzenberg engineering office, it was built in 1936 at the Ruthof shipyard in Mainz-Kastel. It was probably named "Olympia" in honour of the 1936 Olympic Games in Berlin.

Initially, it sailed for the Schrepfer shipping company in Ginsheim-Gustavsburg. Its owner, August Schrepfer Sr., stationed the ship in Mainz-Ginsheim.

It is a well-known fact that at the end of the Second World War, when the Allied troops reached the Rhine and the Main regions, the retreating German army (Wehrmacht) ordered the destruction of riverboats in order to block the way for the Allied troops with the wrecks. We have no clear evidence that the Olympia was also sunk, but it is certain that the ship underwent major renovations after the war.

In the 1950s, during the German economic miracle (Wirtschaftswunder), in addition to freight transport, river tourism and leisure activities also began to develop enormously. At that time, Philipp Stieglitz & Sohn decided to enter the passenger transport market as well, and they bought the ship from the Schrepfer family. The Olympia then served as a pleasure boat in the Rhine-Main region, organising excursions and corporate events with a licence for 240 people, before the ship was resold to Rudolf Krämer, who eventually initiated the large-scale refurbishment in Eibelstadt.

This large-scale conversion took place in 1960 at the Johann Hupp shipyard in Eibelstadt. During the conversion, the ship was lengthened, widened and fitted with two 180-horsepower engines. It then operated as a ship of the Miltenberger Personenschifffahrt (MPS) company, founded by Rudolf Krämer in 1962, in Miltenberg. MPS operated scheduled services, panoramic tours and charter services, and this was the company’s most popular excursion boat.

After the introduction of the free Saturday — the five-day, 40-hour working week — tourism experienced a significant boom. The company worked closely with the shipping companies of the surrounding rivers (mainly the Neckar). Their boats, including the Olympia, operated in the regional tourism market under the well-known brand name Weiße Flotte Heidelberg. According to a document published in 1974, the Olympia was the second largest ship in the fleet with a capacity of 450 people. Its spacious open deck and enclosed passenger area with panoramic windows were specifically designed for enjoying the scenery and taking excellent photographs.

In 1988, the Olympia once again changed hands and was given a new name. After being renamed, she operated from Saarburg under the name "Stadt Saarburg", run by the Frankenfeld shipping company. From 1996, she was operated as a rural excursion boat by "SPS Saar-Personenschiffahrt GmbH & Co. KG", travelling the Saar, the Moselle, the Rhine and the Main.

In 2015, it became the property of Theodor Dohr, who renamed it after his mother in a solemn ceremony, giving it its current name, "Queen Wilma". In addition to excursions, it provided a venue for numerous parties and discos in the waters around the beautiful Saarlouis.

The ship left its former home in December 2025 and embarked on an almost 1,600 nautical mile journey that lasted nearly three weeks to let the newest gem of Budapest’s unique panorama shine on the Danube. Its current owners, Tibor Czini and Béla Jónás, together with their families, friends, and acquaintances, mostly renovated the vessel with their own hands. After the renovation, the ship started "working" again in June 2026. Since it is believed that renaming never brings luck, we kept its name.

According to our plans, it will primarily operate as a sightseeing boat for visitors to Budapest, but it’s also a perfect spot for hosting both small and large events. Those who choose the Queen Wilma can enjoy Budapest’s many architectural and natural treasures from the most unique spot: the open water of the Danube — the illuminated Parliament Building, the Fisherman’s Bastion, Matthias Church, Buda Castle, the Liberty Statue on Gellért Hill, the renovated Citadel, the Gellért Thermal Bath, the old Customs House, and the modern buildings of the new city district: the National Theatre, the Müpa, and Budapest’s tallest building, the MOL SkyDeck.

We hope that your time spent here will be as wonderful an experience as it was for us as owners in December 2025, when we first set foot on Hungarian soil from the deck of our ship. We wish you a pleasant, experience-filled time and carefree entertainment, and we hope to welcome you again as our guest soon!

Tibor Czini & Béla Jónás
and the team of Duna Queen Kft.

"Navigare necesse est"

This document is currently available in English. A Spanish translation will follow.

1. Introductory Provisions & Corporate Co-operation

These General Terms and Conditions ("GTC") govern the legally binding contractual relationship, rights, and obligations between the service-providing entities and any natural or legal person using the online booking engines, private vehicle transfers, or nautical sightseeing services (the "Customer" or "Passenger"). The services operate through a joint commercial cooperation:

• The Tour Operator & Customer Relations Manager: La Perla Tours Kft. (Registered Seat: Budapest, Hungary) — organizer of the travel programs, handling all digital booking integrations, front-end platform management, customer service, and direct relations with clients and international agencies.
• The Vessel Owner & Fleet Operator: Duna Queen Kft. (Registered Seat: Budapest, Hungary) — holder of the official nautical operating licenses, managing the technical execution and safety of the river cruises.
• The Operational Fleet: M/S Queen Wilma (EU Identifier: 04402720) and M/S Várkert (EU Identifier: 08601642).

Unified Liability & Passenger Insurance (Utasbiztosítás)

All commercial travel programs, marketing activities, and passenger logistics coordinated by La Perla Tours Kft. are fully covered under the marine public liability insurance policy maintained by the vessel fleet management (Duna Queen Kft.). Every passenger boarding our fleet is protected by a dedicated marine passenger accident insurance policy established and maintained by Duna Queen Kft., valid for all passengers and groups mediated, booked, or managed by La Perla Tours Kft.

Geographical Scope of Insurance & Pier Infrastructure (BKK)

The fleet’s insurance is active exclusively within the physical perimeter of the vessels — starting from the ship-side edge of the boarding ramp (gangway). The docking stations, access bridges, piers, and shoreline infrastructure are leased from the municipal transport authority, BKK (Budapesti Közlekedési Központ); all activities and waiting periods on the public docks or bridges are subject strictly to BKK regulations. Neither La Perla Tours Kft. nor Duna Queen Kft. is liable for injuries, slips, trips, falls, or property damage occurring on the bridges or piers before crossing the gangway. Notwithstanding this, our ground staff and crew actively supervise safe embarkation and will immediately intervene, provide first-aid, and coordinate with emergency services in case of an accident near the docking perimeter.

2. Booking Transactions, Pricing, and System Errors

All service rates and ticket fees displayed on the official online booking engines (including third-party sales systems integrated by La Perla Tours Kft.) are indicated in Euros (EUR) and include value-added tax (VAT) at the statutory Hungarian rate. Finalized invoices are generated and distributed electronically to the email address designated by the Customer during checkout.

Price Integrity: If a conspicuous system glitch or transmission error displays an obviously incorrect rate (e.g. a placeholder price of "€0" or "€1" deviating by 50% or more from typical market standards), the Service Provider is not obligated to fulfil the contract at the faulty rate. Customer service will contact the client to invalidate the erroneous submission and present the verified rate; the Customer may re-confirm at the correct price or cancel without penalty.

3. Boarding Conditions & Capacity Limits

Maximum passenger capacities are legally mandated by maritime authorities and enforced by the respective Skipper: M/S Queen Wilma — 249 persons total (upper open deck limit 170); M/S Várkert — 150 persons total (upper open deck limit 60).

• Identity Verification: Every ticket or group manifest must list the passenger’s legitimate legal name.
• Matching Identification: Passengers must present a valid government-issued photo ID (passport, national ID, or driver’s licence) at the gangway, precisely matching the name on the digital ticket.
• Anti-Fraud Verification: If a payment is flagged as high-risk, customer service may request the Customer to present the physical payment card used at checkout.
• Denial of Service: Failure to satisfy these anti-fraud or identity criteria grants the crew the absolute right to deny boarding, with no refund or credit voucher in those circumstances.

4. Passenger Obligations & On-Board Rules

By boarding the vessels or initiating a private transfer, the Passenger recognizes the absolute authority of the ship’s crew and drivers, and must comply with all verbal instructions and posted safety signs.

Bring Your Own (BYO): For specific events, private cruises, or custom programs where passengers may bring their own food and beverages, the Company declines all liability regarding freshness, storage, safety, and health quality of these outside items, which are consumed strictly at the passenger’s own risk. Neither the Tour Operator nor the Fleet Operator conducts any commercial sale of food or beverages on board during BYO charters; no cash register or point-of-sale inventory is operated on site.

Authorized Merchandise: As an exception, the Tour Operator may distribute pre-ordered and pre-paid event amenities, branded souvenirs, ice packages, themed cups, or party accessories — all finalized and invoiced before boarding via the official online checkout systems or corporate event contracts. No un-invoiced cash or unregistered electronic transactions for physical goods are permitted on board, satisfying national tax compliance (NAV).

Cleaning & Damage: If a passenger causes material damage or biohazardous contamination requiring specialized sanitization, the full repair, restoration, and professional cleaning costs are billed directly to the responsible Customer. The Skipper may refuse boarding to, or evict at the nearest safe dock, any passenger who is overly disruptive, aggressive, or a safety liability.

5. Third-Party Partners & Brochures

La Perla Tours Kft. lists official, guaranteed real-time pricing strictly on its own websites and direct channel integrations (FareHarbor, Viator, and GetYourGuide). Independent third-party operators, unauthorized booking portals, or outdated brochures may advertise differing rates or legacy details; the Company assumes zero liability for discrepancies originating from non-synchronized or unauthorized third-party platforms.

6. Legal Guarantees, Warranty, and Recourse

In accordance with Act V of 2013 on the Civil Code, consumers are protected by statutory performance warranties. The absolute limitation window for a consumer asserting service damages is 2 years from the date of the tour. Immediate service complaints must be communicated to the crew or a La Perla Tours coordinator on site; if unresolved, a signed written record is drawn up with a duplicate handed to the passenger. Formal written grievances must be emailed to budapestharbor@gmail.com within 24 hours of the tour’s conclusion; management will respond within 30 days. Complaint records are archived securely for 5 years.

7. Intellectual Property & Copyright

All digital frameworks, web layouts, graphic configurations, custom written copy, and imagery on the official websites are copyrighted property. Downloading, reverse-engineering, modifying, indexing, scraping, or reproducing any fraction of the content or database structures for commercial use without express written permission is strictly prohibited.

8. Statutory Child Protection Mandate

In strict compliance with international humanitarian criteria and Hungarian child welfare regulations, the provision of any service by La Perla Tours Kft. or Duna Queen Kft. must never infringe upon the rights, moral development, or safety of children. The companies maintain a policy of total intolerance toward crimes against sexual morality, exploitation, or the violation of the personal rights of any individual under the age of eighteen (18).

9. Governing Law & Disputes

These GTC and all disputes are governed exclusively by the laws of Hungary, regardless of the Customer’s country of origin. The parties pledge to exhaust peaceful negotiation through customer service before escalating. For consumer disputes where amicable settlement fails, exclusive territorial jurisdiction is designated to the courts corresponding to the defendant’s permanent domicile.

10. Final Provisions

These GTC entered into force on June 4, 2026 and remain valid until officially revoked or amended by the management of La Perla Tours Kft. and Duna Queen Kft. By finalizing an online ticket transaction, initiating a corporate charter invoice, or stepping onto the gangway of M/S Queen Wilma or M/S Várkert, the Customer and all associated travelers acknowledge that they have read, understood, and agreed to be bound by every section of these Terms. If any clause is declared invalid, the remaining sections remain fully intact.

Issued by La Perla Tours Kft. & Duna Queen Kft. — Date of last execution: June 4, 2026 — Support: budapestharbor@gmail.com

This document is currently available in English. A Spanish translation will follow.

1. The Data Controllers

This Privacy Notice outlines how personal data is collected, processed, stored, and protected in full compliance with the EU General Data Protection Regulation (GDPR — Regulation EU 2016/679), Act CXII of 2011 (Infotv.), and Act CVIII of 2001 on Electronic Commerce. Our services function under a Joint Data Control Agreement between:

• Tour Operator & Digital Platform Manager: La Perla Tours Kft. (Budapest, Hungary; support: budapestharbor@gmail.com) — front-end web development, online checkout, marketing tracking, and customer service.
• Vessel Owner & Fleet Operator: Duna Queen Kft. (Budapest, Hungary) — maritime operations, vessel safety, security systems, and passenger manifest compliance on M/S Queen Wilma and M/S Várkert.

2. Data, Purposes, Legal Bases & Retention

2.1 Online Ticket Purchases & Booking Management

Data: full legal name, email, telephone, language preference, tour date/time, and service metadata. Purpose: contract processing, validating digital ticket authenticity at the gate, and automated reservation confirmations. Booking databases and purchase records are hosted securely by FareHarbor B.V. or the respective OTAs (Viator, GetYourGuide). Legal base: GDPR Art. 6(1)(b). Retention: 5 years following fulfilment, per the limitation period for civil claims (Section 6:22 of the Hungarian Civil Code).

2.2 Fiscal Invoicing & Accounting Compliance

Data: full legal name, billing address, tax identification number (for companies), and transaction details. Purpose: mandatory electronic invoice generation and cryptographic reporting to the National Tax and Customs Administration (NAV). Legal base: GDPR Art. 6(1)(c). Retention: 8 years, mandated by Section 169(2) of Act C of 2000 on Accounting.

2.3 Complaints & Arrears

Data: complainant’s name, address, communication method, grievance description, transaction records, and outstanding balance data. Purpose: managing official complaints and arrears recovery. Legal base: GDPR Art. 6(1)(c) with Section 17/A(7) of Act CLV of 1997; and Art. 6(1)(f) for debt recovery. Retention: 5 years from registration.

2.4 Promotional On-Board Visual Materials

Data: photographic images, crowd shots, and video recordings captured during scheduled public cruises or non-private events. Purpose: advertising, promotional material, social media, and online marketing. Legal base: GDPR Art. 6(1)(a) — voluntary consent. Opt-out: passengers who do not wish to appear may inform the onboard crew or designated photographer prior to departure, or request subsequent removal via email.

3. Data Recipients & Third-Party Processors

• Google Ireland Limited — secure cloud architecture, business email hosting (Google Workspace), document storage, and database stability (Art. 6(1)(f)).
• Web development & platform maintenance — managed by our internal IT administration and authorized digital development partners (bug testing, webhook configuration, security patches).
• Billingo Technologies Zrt. (1133 Budapest, Árbóc utca 6. III.) — automated generation and distribution of statutory digital e-invoices via API integration.
• Stripe, Inc. — secure, fully encrypted, tokenized transaction processing. No raw card data is ever visible to, handled by, or stored on the servers of La Perla Tours Kft. or Duna Queen Kft.
• FareHarbor B.V. (Amsterdam) — central secure database cloud storage, ticket availability synchronization, and digital manifest maintenance.
• Viator, Inc. (TripAdvisor Group) & GetYourGuide Deutschland GmbH — secure processing of external tourist bookings, voucher redemptions, and mediated group registrations.

4. Cookie Management & Traffic Logs

Our platforms use cookie technology to safeguard data integrity and monitor user flows; you can configure your browser to reject non-essential cookies. Essential session cookies (connect.sid) lock selected seats for the 30-minute reservation window and expire when the session closes. Google AdWords / Analytics analyze ad performance and navigation with IP anonymization active (full IP addresses truncated within the EEA). Facebook Pixel reports conversions and compiles anonymous remarketing lists without disclosing personal identities.

5. Technical Data Security

All inputs and transactions use modern SSL/TLS encrypted channels. Internal administrative access is strictly partitioned; server passwords, API webhooks, and customer data indices are cryptographically secured and accessible only to personnel directly managing booking logistics or accounting. The Company performs no automated individual decision-making or behavioral profiling with legal or significantly detrimental effects.

6. Your Statutory Rights Under GDPR

Exercisable at any time by emailing budapestharbor@gmail.com:

• Access (Art. 15): confirmation and copies of your personal data.
• Rectification (Art. 16): correction of inaccurate data.
• Erasure / "To Be Forgotten" (Art. 17): destruction of your data, except where processing is legally mandatory (e.g. the 8-year NAV accounting retention).
• Restriction (Art. 18): block processing during disputes over accuracy or lawfulness.
• Data Portability (Art. 20): receive your data in a structured, machine-readable format.
• Object (Art. 21): stop processing grounded on legitimate interests (such as direct marketing).

The Company responds to validated requests without undue delay, within one (1) month of receipt.

7. Complaints & Judicial Remedies

If you believe your data privacy rights have been infringed, contact us at budapestharbor@gmail.com. You may also lodge a complaint with the National Authority for Data Protection and Freedom of Information (NAIH), H-1055 Budapest, Falk Miksa utca 9-11. / 1363 Budapest, Pf.: 9. — Phone +36 1 391 1400, Email ugyfelszolgalat@naih.hu, Website www.naih.hu — or bring a civil lawsuit before the competent regional court (Törvényszék).

Joint Data Control by La Perla Tours Kft. & Duna Queen Kft. — Effective / last updated: June 4, 2026.

Our official web platforms use cookie technology to safeguard data integrity and monitor user flows. This policy explains what we store and how you stay in control.

Essential Cookies

These are always on because the site cannot function without them — they remember your language choice, your cookie preference, and keep your shopping cart and secure checkout working. They store no marketing data.

Non-Essential Cookies

These help us understand anonymous traffic flows and improve the experience (e.g. our booking partner FareHarbor, and — once enabled — Google Analytics and the Facebook Pixel for ad measurement). They only load if you choose “Accept all”. If you choose “Reject non-essential”, they are never set.

Managing Your Choice

You can change your decision at any time using the “Cookie settings” link in the footer, or by configuring your browser to reject non-essential cookies. Clearing your browser storage will prompt the consent banner again on your next visit.

Safety is our primary concern. The following operating regulations ensure a smooth and safe journey on the Danube.

• Capacity: the vessel operates strictly within its legally certified passenger capacity (M/S Queen Wilma: 249; M/S Várkert: 150).
• Weather: the Captain holds the final authority to alter the route or cancel the trip if weather conditions pose a safety risk.
• Boarding: boarding commences shortly before departure and the boat departs exactly on time; latecomers will not be refunded.

This document is currently available in English. A Spanish translation will follow.

Operational Safety & On-Board Conduct for M/S Queen Wilma & M/S Várkert. Effective / last revision: June 4, 2026.

I. General Provisions & Authority

• These House Rules ensure the absolute nautical safety, operational security, and physical well-being of all passengers and crew, while delivering a premium entertainment experience.
• By stepping onto the boarding gangway of M/S Queen Wilma or M/S Várkert, every passenger automatically accepts these House Rules as legally binding.
• The absolute authority on board rests with the Ship’s Skipper (Kapitány) and crew, who are legally empowered to enforce these rules. Non-compliance may result in early termination of the charter or eviction at the nearest safe dock without refund.

II. "Bring Your Own" (BYO) & Alcohol Policy

• No on-board commercial sales: neither the organizers nor the crew sell or distribute alcohol, soft drinks, or food on board. All catering is owned and transported by the guests.
• Quality liability waiver: the Company assumes zero responsibility for the storage temperature, hygiene, freshness, or health safety of any food or beverages brought on board. Consumption is at the individual’s own risk.
• Glassware safety: standard glass bottles and glassware are permitted, however passengers are strongly encouraged to use plastic cups, aluminium cans, or pre-ordered themed cups finalized through our official website to prevent injuries.
• No loaning or rentals of cups: passengers must supply their own cups or purchase branded reusable cups via the Company’s website. Borrowing or renting drinking cups, glasses, or bar utensils from the vessel or crew is strictly prohibited.
• The Ice Bucket exception: ice buckets (jégvödör) may be used exclusively during the cruise; they remain the strict, non-transferable property of the vessel and must never be removed from the ship.
• Abandoned property: any glassware, themed cups, or branded accessories left on board after disembarking become the property of La Perla Tours Kft. High-value personal belongings (phones, wallets, bags, clothing, sunglasses) are excluded; while the Company assumes no liability for their loss, the crew will make every reasonable effort to secure and return found items.

III. Behaviour, Property Damage & Cleaning Fees

• Respectful conduct: aggressive behaviour, vulgar speech, sexual harassment, or physical altercations trigger an immediate emergency docking and police intervention.
• Vessel care: passengers must not sit on outer railings, jump on furniture, tamper with helm controls, or touch electrical and audio-visual setups.
• Cleaning & biohazard fee: excessive willful mess, reckless spilling of staining liquids, or biohazardous contamination requiring specialized sanitization (e.g. vomiting due to over-intoxication) results in an on-the-spot fee of €150 / 60,000 HUF billed to the event organizer or responsible Customer.
• Willful damage: destruction of seats, lights, safety gear, or upholstery is documented via signed incident logs and billed at full structural restoration market values.

IV. Safety & Emergency Protocols

• Gangway rule: boarding and disembarking are permitted only when the vessel is fully moored, the gangway is locked in place, and a crew member signals authorization to cross.
• Docking perimeter (BKK): waiting on public piers, bridges, or stairs is subject to BKK safety rules. The Company’s liability activates upon crossing the vessel-side edge of the gangway.
• Life jackets & safety gear: stored in designated, legally marked lockers. Tampering with or prematurely deploying life jackets, buoys, or fire extinguishers in a non-emergency is a federal safety violation.
• Evacuation & fire: in any emergency, passengers must suppress panic, follow the public-address announcements, and use the marked evacuation routes to the assembly decks.

V. Hygiene & Eco-Cruise Rules

• Restroom hygiene: WCs use delicate maritime vacuum mechanics. Sanitary towels, plastic wrappers, wet wipes, and paper towels must never be thrown into the toilet; use the designated bins.
• Danube protection: throwing cigarette butts, cans, cups, food, or any trash into the Danube is a severe environmental offence subject to heavy fines. Use the on-board recycling bags.

VI. Intellectual Property & Promotional Media

• Promotional capture: the Company may capture professional photography, drone footage, and marketing videos during public or non-private events; by boarding, guests consent to anonymous inclusion in promotional campaigns.
• Opt-out: passengers wishing to preserve visual anonymity must notify the crew or project photographer prior to casting off.
• Commercial photography penalty: personal smartphone photos and videos are welcome, but using the vessel for external commercial monetization, corporate branding, product photography, music videos, or unauthorized influencer/live-stream promotion without prior written marketing clearance from La Perla Tours Kft. is prohibited and carries a minimum contractual penalty of €3,000.

VII. Complaint Recourse

• On-site escalation: any operational defect or service issue must be raised with the lead crew member or tour coordinator on site.
• Formal records: if unresolved, a written, signed dual-copy complaint log is drawn up before disembarkation. Formal claims must be sent to budapestharbor@gmail.com within 24 hours.

VIII. Final Provisions

• Capacity enforcement: the maximum capacity of 249 persons for M/S Queen Wilma (upper deck limit 120) and 150 persons for M/S Várkert (upper deck limit 60) is strictly enforced at the gate via manual clicking counters. Once the legal limit is reached, boarding is permanently closed.
• Severability: if any subsection is found invalid under local maritime or civil codes, all other requirements remain intact.